Took our 9 month Frenchie Nala in to get a new harness today, she's very excited with being so young but isn't a fan of letting anyone put harnesses or collars on her! The lady that helped us was lovely and she seems to love her new harness already � thank you ��
Excellent friendly service. We brought George in who's not dog friendly but we had no choice as he had a poorly claw after ongoing illnesses. The lady (Mimi? I believe) who served us made us feel so at ease and fitted him with a lovely set of 4 ruff wear boots to protect his feet while we are on holiday.
Thank you so much. You have no idea how much it meant to have someone so understanding & helpful with George who can be a handful.
Amazing range of fab dog items. We will be ordering more from you in the near future.
Thanks again xx
I wrote a review last year after a negative experience but customer service has clearly been addressed and we couldn't have been treated any better than we were today. I have now deleted my comment and am pleased to say I would shop here anything given our experience today! thank you - and buy the charity dog friendly mag it's a hoot!
Had to call in yesterday and seek assistance for my Labby who had enjoyed her walks too much and skinned her back pads. A very helpful member of staff (who's name I forgot to ask) fitted her out with some great boots, some supersoothe cream and sticky pet bandage which enabled us to continue our holiday with her in comfort. Not the first time we've used this shop and won't be the last. They're very knowledgeable, understanding and friendly. I would thoroughly recommend them to any pet owner. ��
Took my (nervous) dog in for a coat and was impressed with the staff knowledge and the way the salesperson went out of her way to put the dog at her ease.
More than happy to leave with a perfectly-fitting, high quality waterproof coat. I'll definitely be back next time we need something else 🙂
Took our terrier Daisy in last Saturday, despite being very busy, the service we received when deciding which walking harness and coat to buy her was fantastic.Would highly recommend.
Really friendly and helpful staff, I have bought several things for my clang of mutts over the years
Love this pet shop, always pop in when staying in Keswick. Bought Dylan's coat from here a few years ago and this visit got him fitted for a decnt harness 🙂
We called in today with Merlin our 15 weeks old border collie for some advice on how to stop him pulling so much on his lead. The two ladies in the shop was so helpful. They told us that Merlin was too young for some of the products but suggested a choice of lead that has helped a lot. Thank you so much.
I love this place, took my dogs in for first time yesterday to my surprise they were well behaved and chose their own treats that they love. The service is always second to none, the staff are knowledgeable and friendly
Went into here today with our dog - who is not a happy coat wearer! We tried a few on and were immediately given perfect advice from an assistant but not too much. We were encouraged to walk our dog outside with the coat on and see if she was happy.
Just lovely thank you
Always great stock of natural treats which is great as my Frenchie can only have 100% natural food which all dogs should eat anyway xx staff are always friendly and give barley lots of attention especially with his bow ties hehe xxx
What a fabulous shop! So helpful, so friendly and with a great range of products. Can't thank them enough for helping with Mr Cutie. He had a lovely no pull harness and now a new Ruffwear harness, dog food that doesn't upset his tummy and lots of toys to play with.
What a pleasure to do business here, we often pop in on our trips to the Lakes.
Today we were served by a very nice young lady who gave us excellent advice on getting a lead/ harness to stop one of our young dogs from pulling
My wife asked about a muzzle type thing and was advised to get a non pull harness, she got one out set it up for our dog and said try it out first so we walked to Booths and back
So good we got one for Cara as well as Mia
Great service here with knowledgeable friendly staff who go the extra mile.
Thank you ���
We were so impressed with the customer service and advice yesterday- thank you very much! Just superb.
Mi mi thank u so much for fitting zuess with all his things. He is a happier dog. Can't wait to see you next year.xx