This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.

What Information Do We Collect?

If you Opt In to our Newsletter we will obtain your name and email.

If you use our Contact Form we will obtained your name, email, and telephone.

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

We do not sell online. If you buy from us via mail order we only collect information that we need that is related to your order. This includes your name, billing address, shipping address and telephone number. When taking payment we process the payment through the card machine at the time and do not record/store any card details.

How Is Your Information Used?

If you Opt Into our Newsletter we will occasionally send you a newsletter with editorial containing items of interest to dog owners and Lake District lovers. The newsletter has an Opt Out option which you can use at any time.

By filling in the contact form with your data, you authorise us to use these details to reply to your query or any other kind of request as indicated by the content of your message.

If buying by Mail Order from us we will use your personal details in order to fulfil your order and process any returns only.

Security and Storage

Your personal details are held on a secure server. We will not share your personal details or email address with any third parties whatsoever, we do not sell or redistribute your information to any third parties.

With regards to information obtained for our Mail Order service – Only your order data billing, shipping and order contents data is stored in our order book. This book is kept securely and only staff members have access to it. We do not store your credit/debit card data.

Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognise you on your next visit. Cookies are only used to track this information.

Google Analytics

Google Analytics is a web analysis service provided by Google Inc who utilise the Data collected to track and examine the use of to prepare reports on its activities and share them with other google services.

Social Networking Sites

Our website allows interaction with social networks such as Facebook, Twitter and Instagram directly from the pages of The interaction and information obtained through are always subject to the User’s privacy settings for each social network.